×

Having a problem? Sorry about that!

Please contact us at info@knsynahealth.co.za with the details of your problem. We will get back to you ASAP!

SIGN IN YOUR ACCOUNT TO HAVE ACCESS TO DIFFERENT FEATURES

FORGOT YOUR PASSWORD?

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!

Knysna Health - Your Natural Health Provider

Tel: 044 492 0522/3. Cell/WhatsApp: 062 607 1634
  • Support
  • LOGIN
  • MY CART
    No products in cart.
  • Home
  • FUNCTIONAL MEDICINE CONSULTATIONS
  • MASSAGE THERAPY
  • SUPPLEMENTS
    • Allergy Support
    • Antioxidants
    • Baby Supplements
    • Blood Sugar
    • Bone Health
    • Cardiovascular Health
    • Chinese Herbs
    • Cholesterol Control
    • Detox
    • Eye Health
    • Fatigue
    • Gut Health
    • Herbals
    • Hormone Balance
    • Immune Support
    • Inflammation
    • Joint Health
    • Kids Health
    • Libido Support
    • Minerals
    • Multivitamins
    • Omega Oils
    • Parasite Cleanse
    • Probiotics
    • Prostate Health
    • Protein products
    • Skin, Hair & Nails
    • Sleep
    • Sports Supplements
    • Stress Management
    • Tissue Salts
    • Urinary Tract
  • APPLIANCES
    • Blenders
    • Dehydrators
    • Juicers
    • Sprouters
    • Other appliances
  • BEVERAGES
    • Teas
    • other beverages
  • BODY CARE
    • Baby body care
    • Body Lotions
    • Body Washes
    • Body scrubs
    • Conditioners
    • Deodorants
    • Feminine Hygeine
    • Hair Colours
    • Kids body care
    • Perfumes
    • Shampoos
    • Soaps
      • Liquid soaps
      • Soap bars
    • Toothpaste
    • Sun Protection
  • BOOKS
  • CLOTHING
  • ESSENTIAL OILS
    • Bath Bombs & Salts
    • Burners
    • Candles
    • Carrier Oils
    • Essential Oils
    • Incense
    • Perfumes
    • Soaps
      • Liquid soaps
      • Soap bars
  • FOODS
    • Baby Foods
    • Baking Products
    • Grains / Flours
    • Herbs & Spices
    • Honey
    • Legumes
    • Milk alternatives
    • Muesli / Granola
    • Nut Butters
    • Nuts & Seeds
    • Oils
    • Spreads
    • Sugar Alternatives
    • Superfoods
    • Treats
  • HOME CARE
    • Bathroom
    • Floor cleaning
    • General cleaning
  • SKIN CARE
    • Cleansers
    • Cosmetics
    • Exfoliators
    • Make-Up Remover
    • Masques
    • Moisturisers
    • Skin Food
    • Sun Protection
    • Toners
  • CONTACT US
    • CONTACT US
    • Map
FREE shipping for orders over R450
  • Home
  • Returns and refunds policy
July 5, 2022

Returns and refunds policy

In general, if a product has been incorrectly supplied by us or is faulty on arrival we will uplift the product at our cost and either refund in full or send the correct item as soon as possible, with our apologies.

Problems with orders need to be reported to us within 72 hours of receipt.

In the event that the incorrect item has been ordered and you would like to return it, this will generally be possible, with a few exceptions:

  • items shipped cold, or temperature sensitive items, as we will not be able to be assured that the temperature has been adequately controlled for the duration of the parcel’s travels
  • items that have been specially ordered in for you that are not normally part of our offering
  • if a large number of a single item have been supplied that we would have ordered in specifically for your order
  • Feminine hygiene products, underwear, or any item where we deem that there are sanitary risks to customers cannot be returned.

Returned items need to be unopened, in original packaging and unmarked/undamaged, in other words, in resalable condition.

If the mistake is not on our side, you would need to pay for the courier to return the product(s). We could arrange the courier and bill you for it, or you could use your own courier.

Refunds will usually be into your bank account via EFT, and will only be completed once the product is back with us and we are happy that it is suitable for resale.

We are committed to carrying out business fairly, so will be open to discussing any issues that arise with a view to win-win solutions.

Product Search

Shop by Brand

Shop by Brand

Product categories

Quick Links

FAQ
Shipping
Returns and Refunds
Terms and Conditions
About us

Contact us!

We would love to hear from you!
info@knysnahealth.co.za

Disclaimer

The contents of the Knysna Health website, including links to third party websites, should not be regarded as medical advice or used to make health decisions. The use of information is at your own risk. If you have questions pertaining to your health, our advice is for you to discuss these with your trusted health professional. No product listed makes claims to treat or prevent any disease.

Like us on Facebook!

Knysna Health - Your Natural Health Provider

Copyright Knysna Health © All rights reserved.

TOP